Frequently Asked Questions
Everything you need to know about KoalaCloth home essentials.
What materials are used in KoalaCloth bedding?
We specialize in premium, sustainable fabrics including 100% organic cotton and eco-friendly bamboo blends designed for maximum breathability and comfort.
How long does shipping take for home decor items?
Standard shipping typically takes 3-7 business days within the continental US. Custom or oversized furniture items may require 2-3 weeks for specialized handling.
What is your return policy for textiles?
We offer a 30-day 'Sleep Easy' guarantee. If you aren't satisfied with your linens, you can return them within 30 days of delivery for a full refund, provided they are in original condition.
Do you offer international shipping?
Yes, KoalaCloth ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How should I care for my KoalaCloth products?
Most of our textiles are machine washable. We recommend using cold water on a gentle cycle and tumble drying on low to preserve the integrity of the fibers.
Are your manufacturing processes ethical?
Absolutely. We partner exclusively with Fair Trade certified factories that ensure safe working conditions and fair wages for all artisans and workers.